ORELLI PARIS – SHIPPING & REFUND POLICY

At Orelli Paris, we operate in the premium beauty and personal care segment. Our products are formulated, packed, and sealed under strict quality standards. Due to the hygiene-sensitive and personal nature of cosmetic products, we follow a limited and controlled return & refund policy to protect our customers, our formulations, and our brand integrity.

Please read this policy carefully before placing an order.

1. SHIPPING POLICY

1.1 Order Processing Time

• All orders are processed within 24–72 business hours after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.

⚠️ During high-volume periods (launches, sales, festive seasons), processing may take slightly longer. This is normal and not a ground for cancellation.

1.2 Shipping Timelines

• Domestic (India):
  Estimated delivery within 3–7 business days after dispatch.
• Remote / Tier-2 / Tier-3 locations:
  Delivery may take 7–10 business days.
• International Shipping (if applicable):
  Timelines vary by destination and customs clearance.

Delivery timelines are estimates, not guarantees.

1.3 Shipping Charges

• Shipping charges (if any) are clearly displayed at checkout.
• Promotional free shipping offers are temporary and conditional.

1.4 Tracking Information

• Once dispatched, a tracking ID will be shared via email / SMS / WhatsApp.
• Orelli Paris is not responsible for courier delays once the package is handed over to the logistics partner.

1.5 Incorrect Address / Failed Delivery

• If an order fails due to:
  • Incorrect address
  • Unreachable phone number
  • Refusal to accept delivery
• The order will not be eligible for refund. Re-shipping may incur additional charges.

2. RETURN & REFUND POLICY

2.1 NO RETURN / NO REFUND POLICY (STANDARD)

Due to hygiene, safety, and quality control reasons:

Orelli Paris does NOT accept returns or refunds on opened, used, or partially used products.

This includes:

• Change of mind
• Skin reaction or personal sensitivity
• Preference issues (texture, fragrance, results, expectations)
• Delayed delivery
• Promotional or discounted purchases

Cosmetics are personal-use items, and once shipped, they cannot be resold or reused.

2.2 ELIGIBLE CASES FOR REFUND / REPLACEMENT (EXCEPTIONS ONLY)

Refund or replacement will be considered ONLY in the following cases:

1.Damaged Product on Arrival

• Product received is physically damaged or leaked during transit.

2.  Wrong Product Delivered

• Product does not match the order placed.

3.  Missing Product

• An item is missing from a prepaid order.

2.3 STRICT CLAIM CONDITIONS

To be eligible:

1. You must raise a request within 24 hours of delivery
2. An unboxing video (mandatory) clearly showing:

• Sealed package
• Shipping label
• Product condition

1. Clear photos/videos must be shared via email.

 Contact: contact@orelliparis.com

 Claims without an unboxing video will be automatically rejected.

2.4 REFUND METHOD

• Approved refunds are processed only to the original payment method.
• Refund processing time:
  • 5–10 business days after approval
  • Bank processing time may vary

Shipping charges (if any) are non-refundable.

2.5 REPLACEMENT POLICY

• Replacement (not refund) will be the first resolution option.
• Replacement is subject to stock availability.
• Only one replacement per order is allowed.

3. CANCELLATION POLICY

3.1 Order Cancellation by Customer

• Orders can be cancelled only before dispatch.
• Once shipped, no cancellation is allowed.

3.2 Order Cancellation by Orelli Paris

We reserve the right to cancel orders due to:

• Suspected fraud
• Pricing errors
• Inventory mismatch
• Force majeure events

In such cases, a full refund will be issued.

4. ALLERGIC REACTIONS & SKIN SENSITIVITY

• Individual skin responses vary.
• We strongly recommend a patch test before full use.
• Orelli Paris is not liable for allergic reactions, irritation, or adverse effects caused due to personal skin conditions, misuse, or failure to follow instructions.

5. INTERNATIONAL ORDERS

• Customs duties, taxes, and import charges (if any) are borne by the customer.
• Orders seized or delayed by customs are not eligible for refund.

6. POLICY ABUSE & FRAUD PREVENTION

Orelli Paris reserves the right to:

• Reject repeat claims from the same customer
• Block accounts involved in fraudulent activity
• Take legal action if false claims or chargeback abuse is detected

7. FINAL DECISION RIGHTS

All refund, replacement, and cancellation decisions made by Orelli Paris are final and binding.

This policy is designed to ensure fairness while protecting product hygiene, quality, and brand integrity.